Privacy Policy

We may collect the following types of personal information :

• Name

• Contact information (e.g. email address, phone number)

• Booking or enquiry details

• IP address and device information (via analytics tools)

• Any other information you choose to provide via our forms or correspondence

We collect personal information when you:

• Make a booking or enquiry through our website

• Contact us by email, phone, or online form

• Use or browse our website (via cookies and analytics tools)

We use your personal information to:

• Process bookings or enquiries

• Respond to your questions or feedback

• Improve our website and services

• Comply with legal obligations

• We will not sell your information or share it with third parties except as required to deliver our services or comply with the law.

We may share your information with:

• Trusted third-party service providers (e.g. booking engine or channel manager providers)

• Legal or regulatory authorities, if required

• All third-party providers are required to comply with applicable privacy laws and protect your data.

We use cookies and similar technologies to:

• Improve website functionality

• Understand user behaviour through tools like Google Analytics

You can adjust your browser settings to refuse cookies, but this may affect website performance.

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. Personal information is stored securely and only accessible by authorised personnel.

Some of our third-party providers may store or process your data overseas. We ensure these providers comply with New Zealand’s Privacy Act 2020 and implement appropriate safeguards.

Under the New Zealand Privacy Act, you have the right to:

• Request access to the personal information we hold about you

• Request correction of that information if it is inaccurate or incomplete

To exercise these rights, please contact us using the details on the Contact us tab below.

We retain your personal information only as long as necessary to fulfill the purposes it was collected for, or as required by law.

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the updated date.

Cranford Oak Motel

116 McFaddens Road | St Albans

Christchurch 8052 | New Zealand

+64(0)3 355 6700 | 0800 355 671

Last updated 1 Oct 2025